Terms of service

About these terms

These terms describe Drum Break’s general teaching arrangements. Before you pay, we will confirm the programme, price, individual lesson or weekly slot arrangements, cancellation terms and any applicable statutory cancellation rights. The details agreed for your booking also apply. Nothing in these terms removes your consumer rights.

Enquiries are not confirmed bookings

Submitting the website form does not create a booking and does not guarantee a particular time. A booking is only confirmed once availability, the applicable terms and payment arrangements have been agreed directly.

Programme information and prices

Drum Break aims to keep programme descriptions, prices and availability accurate. They may change from time to time. The price and arrangements confirmed directly with you will apply to your booking.

Attendance, cancellation and rescheduling

Lessons are 50 minutes. We ask for at least 72 hours’ notice when you cannot attend a scheduled lesson. Submit a cancellation or rescheduling request to Drum Break; a request does not itself cancel a lesson, release its slot or change the remaining credit balance. Staff will confirm the outcome. If notice is shorter than 72 hours, the lesson may be treated as used where that is consistent with the terms agreed at booking and applicable consumer law. Forfeiture is not automatic and circumstances can be reviewed. Only an authorised staff member can confirm a date change.

Teacher cancellations and holidays

If Drum Break needs to cancel or move a lesson, we will discuss suitable replacement arrangements. You will not lose a prepaid lesson credit solely because Drum Break cannot provide the originally arranged lesson. If a suitable replacement cannot be agreed, your applicable refund and consumer rights remain available. Proposed replacement dates are not confirmed until checked with you.

Programme credits and renewal

Programme purchases and attendance must be verified before lesson credits are allocated or deducted. An eligible paid £50 Taster may be credited towards Reset or Momentum if the programme is purchased within 30 calendar days of the Taster lesson; that lesson counts as the first lesson of the chosen programme. Later paid programme upgrades are normally considered within 30 days after the final verified lesson and require staff and payment verification. Existing pupils receive priority consideration for their regular slot when renewing, but no unpaid future lesson is guaranteed or automatically booked.

Refunds and statutory cancellation rights

We will explain any package-specific cancellation and refund arrangements before payment. Your statutory rights depend on the nature of the booking, including whether it is for specific dates, how and when the contract was agreed, and whether services have begun. We do not assume that every package is exempt from cancellation rights. Where a refund is due by law or under our agreed arrangements, we will review and process it appropriately. Portal requests do not automatically issue refunds.

Children and guardians

Lessons may be arranged for younger pupils. A parent or legal guardian should make the booking and contact Drum Break about supervision, safeguarding, consent and appropriate access. A separate online guardian account is not yet available; knowing a pupil’s details or paying on their behalf does not provide access to that pupil’s portal.

Health and safety

Please follow reasonable studio and equipment instructions. Tell Drum Break before booking about any injury, condition or access requirement that may affect safe participation. Drum tuition is educational and does not replace medical advice.

Personal belongings

You remain responsible for personal belongings brought to the studio, except where loss or damage results from negligence or another liability that cannot legally be excluded.

Website content

The website is provided for general information about Drum Break. Reasonable efforts are made to keep it accurate and available, but uninterrupted access cannot be guaranteed.

Intellectual property

Unless otherwise stated, the website’s text, branding, photographs and learning materials belong to Drum Break or are used with permission. They may not be reproduced commercially without written permission.

Liability

Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, Drum Break is not responsible for indirect or unforeseeable losses arising solely from use of this website.

Governing law

These terms are governed by the laws of England and Wales. Courts with appropriate jurisdiction in England and Wales will deal with disputes, subject to any mandatory consumer rights.

Contact

Questions can be sent to info@drumbreak.co.uk or raised by calling 020 3576 4547.